Resume

› Contact

Jon Spenceley
Toronto, Ontario, Canada
email me…

› Personal Info

Graduated with a degree in Computing and Information Science from the University of Guelph. I’m passionate about customer service, running events, and creating remarkably happy workplaces. I do like Pina Coladas, and I love getting caught in the rain.

› Crowning Achievements

› What I Do Best

  • I’ve been rocking customer support for half a decade.
  • My voice is statistically louder than most people around me. I use this to my advantage.
  • I make magic with a microphone, and I love the spotlight
  • Events are my passion – whether it’s for 10 people or 100, I can make the happy happen.
  • I excel at writing interesting, provocative and concise copy – words and I have a pretty good relationship.

› Where I Cut My Chops


Currently @ FreshBooks
http://www.freshbooks.com/
May 2009 – Present
Guelph, Ontario
Product Zen, Support Rockstar

  • Connect with new users, consult with users on their business, provide support and guidance on features and work flow.
  • Respond to users’ email inquiries, moderate community forums, Twitter and answer support phone calls.
  • Plan & organize company-wide events, including support graduation ceremonies, holiday parties and company social events.
  • Responsible for ad-hoc copywriting, including marketing emails, blog posts, landing pages, and messaging in the FreshBooks application.
  • Supported users on the @FreshBooks twitter account since 2010.
  • Attended networking events on behalf of FreshBooks, including Mesh, Mesh Marketing, and SXSW 2011.
  • Organized customer-facing events, including customer dinners for 50, and customer drink-ups for 5. Also organized customer visits, resulting in happy customers inviting us to hang out with them in their space, and at least one instance of karaoke.


Cuisine Canada
http://www.cuisinecanada.ca/
October 2008 – April 2009
Guelph, Ontario
Freelance Publisher and Layout Consultant

  • Created layout and designed front cover for 30 page book given to guests at conference using Microsoft Word 2007.
  • Designed recipe card templates showcasing works of visiting chefs, and formatted recipes for mass printing using Microsoft Word 2007 and Microsoft Publisher 2007.


University of Guelph Computing and Communication Services
http://www.uoguelph.ca/ccs
September 2007 – April 2009
Guelph, Ontario
Help Center Agent

  • Troubleshooting personal computers for staff and students at the University, including virus removal, network troubleshooting, software assistance and productivity software support.
  • Ran seminars and training sessions on Microsoft Office software, including Word, Excel and Powerpoint
  • Facilitated changes to central university account information including passwords, account names, and personal details.
  • Expanded and streamlined internal Knowledge Base to accelerate customer assistance and standardize solutions to common issues.

George Brown College Learning Innovations and Academic Development
http://liad.georgebrown.ca/
January 2007 – April 2007 (One-semester contract)
Toronto, Ontario
Lab Facilitator

  • Instructed and assisted students in learning basic computer literacy skills, including Microsoft Office and Microsoft Windows
  • Monitored and administered tests and exams for both computer literacy program and WebCT
  • Administered and maintained student computer labs at George Brown College and Ryerson University

University of Guelph Department of Computing and Information Science
http://www.cis.uoguelph.ca/
June 2006 – September 2006 (Summer contract)
Guelph, Ontario
Undergraduate Research Assistant

  • Developed scheduling software and scientific software for the SHARCNET supercomputing cluster
  • Wrote and researched technical papers in multiprocessor job scheduling and genetic algorithm training
  • Planned and executed scientific batch testing of software for performance evaluation and comparison

University of Guelph Residence Life Staff
http://www.housing.uoguelph.ca/
September 2005 – May 2006
Guelph, Ontario
Residence Assistant

  • Lived in a first-year residence and worked with students as a peer helper and authority figure
  • Actively planned and implemented programs for educational and recreational benefit to residents including trips, speakers and hands-on learning opportunities
  • Demonstrated responsibility and dependability in on-call rounds in other residences, submitting weekly log-sheets and on-call reports

› Volunteer Work

Society of Computing and Information Science / The Computer Science Club
www.socis.ca
Community Liaison – Summer 2006 – Fall 2006
Summer Social Coordinator – Summer 2007

  • Planned and implemented numerous events, including general meetings, LAN gaming parties, fundraisers, and orientation week events.
  • Attended department meetings and provided a student input for departmental decisions. Also served on curriculum committee, voting on class changes, and curriculum decisions.
  • Worked as a mediator between student parties within the community and government executive, and dealt with community issues in person at weekly meetings and through forum moderation
  • Organized advertising for events and student representatives in class and on the website.
  • Chaired and organized Annual General Meeting and ratification of new constitution.
  • Worked with the Chair of the Computer Science department to organize joint events and sustained funding through the department.

› References & More Info

For more information, or to request references for the above work experiences, please email jonspenceley@gmail.com. Thanks for reading!

  • I’m not a businessman.I just play one on teevee.